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frequently asked questions

CA residents Q
superbil Q
  • What can I expect at the consultation?
    We will go over what you are looking to work on in therapy or life coaching and make a decision together on what best fits your needs. The consultation is also a time to answer any questions you may have and plan for steps to help you start your mental wellness journey.
  • Why isn’t online therapy offered to me if I live outside of California, Maryland, and Washington, D.C.?
    Licensure for psychotherapy is governed by state licensing boards. A therapist must be licensed to provide psychotherapy in the state the person receiving therapy resides. CreateWellness hopes to expand to provide holistic telemental health care to more states in the future.
  • What are acceptable payment methods?
    Visa, Mastercard, American Express, Discovery, Diners Club International, JSB
  • What is online therapy like?
    With telemental health care or online therapy, you have the option of having your therapy appointments with a licensed therapist via a HIPPA compliant telehealth platform. The most important goal during your time in therapy is to create a space where you feel safe and heard. In addition, you will acquire deeper knowledge of self, root causes of struggles, and ways to cultivate joy and your version of wellness in your life. Therapy is going to provide you with practical and helpful tools to make changes in your life and arrive at the goals you set for yourself. CreateWellness is a therapist owned and operated telehealth practice. We care about delivering evidence-based treatments, protecting patient health data, and upholding other ethical standards. Schedule a free consulation if you have questions that haven't been clarified here for you.
  • What if I am in a crisis?
    Should you feel in need of urgent help or are in a crisis; call 911 for Emergency Services, 988 for Psychiatric Emergency Services or text HOME to 741741 anytime 24/7. CreateWellness does not provide emergency and crisis counseling services.
  • How long do I need therapy?
    This depends on what you are looking to work on. The amount of sessions or weeks you need will depend on your goals and what we figure out together is an appropriate length of time to work on them. The consulation will help us determine what may be a best fit for you.
  • What is a Superbill?
    A Superbill is a paid invoice that you can independently submit to your insurance company for partial or full reimbursement. Please check with your insurance for out of network coverage policy. CreateWellness works with Mentaya, a platform that helps clients get money back on out-of-network therapy sessions. If you have out-of-network benefits, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year. To check your out-of-network benefits, you can sign up using this link. Mentaya's goal is to save you time and money. It's completely optional, and CreateWellness does not benefit in any way from your participation.

Don't see your question?

Right to Receive a Good Faith Estimate

As of January 1, 2022, under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a Good Faith Estimate of expected charges.

You have the right to receive a Good Faith Estimate explaining how much your medical care will cost.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the “No Surprises” Help Desk at 800-985-3059.

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